Who this applies to
This policy covers the paid Pro and Business plans bought on web.vanikindia.com (payments processed by Razorpay). The Free plan costs nothing, so there is nothing to refund.
Every paid plan is a one-time payment for 1, 6 or 12 months. Plans do not renew automatically, so you are never charged again unless you buy again, and there is nothing to cancel to stop future charges.
You get a full refund
- Within 7 days of payment, for any reason. The 7 days count from the date and time of the payment.
- Charged twice for the same plan. The extra payment is refunded, even after 7 days.
- Money debited but the plan was not activated and we can't activate it. Refunded even after 7 days.
No refund
- Requests made more than 7 days after payment. The plan keeps working until its end date.
- Unused days left when you delete your account. Ask for a refund first if you are still within the 7 days.
- Partial refunds for the unused part of a plan.
How to ask for a refund
It takes two minutes, by email.
- Email support@vanikindia.com with the subject Refund request.
- Include your registered phone number, the plan you bought and the payment date. The Razorpay payment ID (starts with
pay_, shown on your payment receipt) helps us find it faster. - We reply within 2 working days. Once approved, the refund goes back to your original payment method (UPI, card or net banking).
When the money reaches you
| Step | Time |
|---|---|
| We reply to your request | Within 2 working days |
| Refund reaches your bank, card or UPI account after approval | 5–7 working days (depends on your bank) |
If the money hasn't arrived after 7 working days, email us the refund ID we sent you and we will follow it up with Razorpay and your bank.
Bought in the Android or iPhone app?
Plans bought inside the app are paid through Google Play (Android) or the App Store (iPhone). Google and Apple handle those payments, so refunds follow their rules and are requested from them:
- Android: Google Play refund help.
- iPhone: reportaproblem.apple.com.
When Google or Apple approves a refund, we remove the refunded months from your plan automatically.
Switching plans
Moving from one paid plan to another while your plan is still active? The unused days of your old plan are converted into extra days on the new plan, based on each plan's monthly price. You don't lose what you paid for, and no money is refunded for the converted days.
Questions about a payment? Email support@vanikindia.com. This policy is part of our Terms & Conditions. Last updated: 8 October 2026.